General Store Manager

Written By James Richards

General Store Manager

 Dulwich, South East London

 £50,000 OTE £65,000

New Concept Kitchen Showroom

 150 showrooms to be opened over the next ten years! Incredible opportunity for progression within this high growth disruptor.

Major backing from Europe’s largest kitchen manufacturer!

 We have a really exciting opportunity with Europe's largest kitchen manufacturer who are looking for a high performing General Store Manager to become part of their team. It’s a new concept store in the UK and will most certainly disrupt the market.

 With major financial backing and continued strong performance from the other major brands they own, I am pleased to share that they have exciting growth plans to scale this business to 150 + stores and make a real impact within the sector.

The Kitchen Showroom General Manager is responsible for the overall management, sales performance, and daily operations of the kitchen showroom. The role focuses on driving sales, managing staff, delivering excellent customer experience, and ensuring profitable showroom performance.

Key Responsibilities

1. Sales Growth

  • Achieve and exceed monthly and annual showroom sales targets

  • Lead the kitchen design and sales process from enquiry to completion

  • Develop sales strategies to increase showroom footfall and conversion

  • Monitor sales KPIs and pipeline

  • Ensure effective quotation, pricing, and margin management

2. Showroom Management

  • Manage the day-to-day operations of the showroom

  • Maintain high showroom standards, displays, and merchandising

  • Ensure showroom is clean, organised, and customer-ready

  • Oversee product displays and updates with suppliers

 

3. Team Leadership

  • Recruit, train, and manage kitchen designers and sales staff

  • Conduct performance reviews and sales coaching

  • Motivate the team to achieve targets

  • Manage staff rotas and availability

4. Customer Experience

  • Ensure customers receive professional consultation and design service

  • Handle customer escalations and complaints

  • Maintain high customer satisfaction and reviews

  • Ensure smooth handover between sales, design, and installation teams

5. Supplier & Installation Coordination

  • Liaise with kitchen suppliers, manufacturers, and installers

  • Manage ordering, delivery schedules, and stock coordination

  • Ensure accurate kitchen specifications and order processing

6. Financial & Operational Control

  • Monitor profit margins and cost control

  • Manage sales reporting and forecasts

  • Oversee contracts, deposits, and payment schedules

  • Ensure compliance with company policies and procedures

Key Skills & Experience

Essential

  • Experience in kitchen showroom sales or kitchen retail management

  • Proven sales leadership experience

  • Strong kitchen design knowledge

  • Excellent customer service and negotiation skills

  • Experience managing sales teams

Desirable

  • Experience using kitchen design software (e.g., Winner, 2020, Fusion)

  • Knowledge of kitchen installation process

  • Background in interiors, home improvement, or furniture retail

 ABOUT US

This role is being handled by Venture Recruitment, a specialist Trade, Retail, and KBB recruitment consultancy covering the whole of the UK. Working in partnership with Venture Recruitment will mean working with experienced sector specialists committed to ensuring a first class service. We work with some of the UK’s biggest and most progressive companies so please apply today to find out how we can support you with your next career move.

 

 

 

James Richards
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Branch Manager